Overview
Due to the nature of cannabis products and applicable regulations, all sales are final unless otherwise specified.
Eligible Returns
We may accept returns or offer refunds under the following conditions:
Incorrect item received
Product is damaged or defective upon arrival
Missing items from an order
Non-Eligible Returns
We do not accept returns for:
Opened or used cannabis products
Change of mind
Improper storage after delivery
Products purchased in-store (if applicable, separate policy applies)
Reporting Issues
To request a refund or report an issue:
Contact us within 48 hours of delivery
Provide order number and photo evidence if applicable
Email: [email protected]
Resolution Options
If approved, we may offer:
Replacement product
Store credit
Refund to original payment method
Processing Time
Approved refunds are typically processed within 5–10 business days.
Delivery Issues
If a package is marked delivered but not received:
Contact us within 24 hours
We will investigate with the courier
TOKA Cannabis is not responsible for incorrect addresses provided by customers.
